I just finished listening to Brene Brown's new audio CD, “Men, Women & Worthiness" this morning.  I learned a new awareness about the four steps to empathy I want to share.  They are 1) Take the time to listen and see the world as the other person sees it.  2) Listen to the other without judgment of their story.  3) Understand and feel what the other person is feeling. 4) Communicate back to the other their story as told and the feelings they feel. Love that !!!